JOIN TEAM BLUE SPOT

Hello and welcome to our jobs page!

We are always on the look out for new talent to strengthen the Blue Spot team.

This page will be the place we list any roles we need to fill, so make sure you bookmark it and visit often.

If you don't see anything, don't let that put you off. Drop us an email using the button at the bottom of this page with a cover letter and your CV and we will add you to our system for the future.

Looking to boost your career? If you are dedicated, hard working, passionate about IT and enjoy a fun, friendly, fast paced work environment then we would love to hear from you.

First Line IT Support Technician

This is a great job opportunity for an enthusiastic and experienced 1st Line Technician who has a keen interest in and experience of technology, to join a small but expanding company. The key role of the 1st Line Technician is to help external clients with all IT matters, via phone or email.

Applicants must be well versed with 1st line support roles and must have the ability to drop straight into the role and begin providing effective support for our business customers.

 

RESPONSIBILITIES:

• Log all client issues with detailed description of the issue or request on our internal ticketing system and keep clients informed at all times

• Identify the appropriate solution to resolve client requests and issues

• Look into and resolve issues using initiative and the help of other members of the team wherever possible, and when not possible, escalate to 2nd line IT or to an appropriate 3rd party

• Deliver to agreed SLA's and quality levels by priority

 

SKILLS & EXPERIENCE:

• Experience in a 1st line or IT Helpdesk role (Ideally 2 years)

• Demonstrable enthusiasm for using technology in a personal capacity, e.g. use of mobile devices, home computing or networking etc. * Confident written and verbal communication skills

• Good problem solving skills with and ability to Troubleshoot a variety of different issues with a client focus attitude

• Positive approach to learning, following instructions and IT Service desk policies

• Knowledge of Microsoft Windows and Mac Operating Systems, Microsoft Server 2003 to 2012

• Knowledge of Microsoft Exchange 2010

• Knowledge of Microsoft Active Directory * Experience of Laptop & Mobile Configuration

• Knowledge of Microsoft Office 2010

• Ability to work under pressure

• Experience of using and managing a helpdesk system

• You must have the ability to ‘think on your feet’ and have the ability to effectively diagnose issues and work towards an effective resolution both by yourself and with the help of others

 

JOB TYPE: Full-time

SALARY: Dependant on experience

APPLY NOW

1st Line Support IT Technician (Field Based)

This is a great job opportunity for an enthusiastic and experienced 1st line Technician who has a keen interest in and experience of technology, along with great customer facing skills, to join a small but expanding company. The role we are advertising for is to be based on-site at a customer’s office and the main job role will be to function within the company as their in-house IT support with remote backup support from the HQ based in Congleton. Applicants must be well versed with 1st line support roles and must have the ability to drop straight into the role and begin providing effective support on-site for our business customer.

 

KEY RESPONSIBILITIES:

• Log all client issues with detailed description of the issue or request on our internal ticketing system and keep clients informed at all times

• Identify the appropriate solution to resolve client requests and issues

• Look into and resolve issues using initiative on-site with secondary support of the team within the Blue Spot HQ, escalating to 2nd line IT or to an appropriate 3rd party if required.

• Deliver to agreed SLA's and quality levels by priority

• Manage jobs and client expectations on-site.

 

BENEFITS:

• 20 days holiday (plus bank holidays) & Birthday each year

• The opportunity to work in an expanding company

• Progressive dynamic career path

• IMMEDIATE START FOR THE RIGHT CANDIDATE

 

DESIRED SKILLS:

• Experience in a 1st line or IT Helpdesk role (Ideally 2 years)

• Confident written and verbal communication skills

• Good problem solving skills with and ability to Troubleshoot a variety of different issues with a client focus attitude

• Positive approach to learning, following instructions and IT Service desk policies

• Knowledge of Microsoft Windows and Mac Operating Systems, Microsoft Server 2003 to 2012

• Knowledge of Microsoft Exchange

• Knowledge of Microsoft Active Directory

• Experience of Laptop & Mobile Configuration

• Knowledge of Microsoft Office products

• Ability to work under pressure

• Experience of using and managing workload

• Ability to effectively communicate with management on-site with our customer.

 

THE IDEAL CANDIDATE:

• Ability to learn quickly & intuitively

• A keen interest in & aptitude for IT

• UK Full driving license is essential

• Ability to work on your own initiative

• Problem solving ability

 

• Display dedication, enthusiasm, initiative & flexibility

 

• You must have the ability to ‘think on your feet’ and have the ability to effectively diagnose issues and work towards an effective resolution both by yourself and with the help of others

 

JOB TYPE: Full Time

SALARY: Dependant on experience

APPLY NOW

Field based IT Technician

This is a great job opportunity for an enthusiastic and experienced IT Technician, to join a small but expanding company. The primary duty of the Field based IT Technician is to provide on-site technical assistance to Blue Spot Computers clients. Although some remote ‘Help desk’ support work should be completed from Blue Spot offices, the majority of work is to be completed at customer’s locations. Main duties will be to provide hands on software and hardware technical support dealing with installations, repairs and maintenance tasks.

Applicants must be well versed with IT and 1st line support roles and must have the ability to drop straight into the role and begin providing effective support for our business customers.

 

RESPONSIBILITIES:

• Providing on-site support by fault finding issues, carrying out repairs and seeing problems through to resolution

• Being responsible for the installation of new IT systems – including servers, network drives, routers and other hardware

• Providing support for all IT related projects (on occasion this could be out of hours working, occasional nights and very occasional weekends)

• Using internal software management system to update, log and report all IT related issues experienced by client’s

• Taking ownership of jobs assigned to the on-site team and professionally manage them through to resolution

• Providing hands on support for other IT teams, i.e. Networks, Security, Server Admin and Telephony as required

• Proactively managing sites and suggesting improvements and innovation to BSC management

• Flexibility in traveling across the North West UK (Full UK Drivers Licence is required)

• Undertake other tasks as assigned by management

 

SKILLS & EXPERIENCE:

TECHNOLOGY SKILLS

• 1st and 2nd line desktop ‘Helpdesk’ support

• Solid understanding of computer systems, specialising in fault finding and fixing system hardware software and operating systems - XP though to Win 10 (Mac knowledge is good but non-essential)

• 1st and 2nd line application support for Windows and Mac OS based programmes (E.G Outlook / Office, browser issues etc.)

• Various 3rd party software configuration and support knowledge (E.G Sage, IRIS, Digita)

• Windows Server & networking administration experience - Server 2008 onwards including SBS, Microsoft Exchange etc.

• Network troubleshooting and a good understanding of IP, DHCP, DNS protocols.

• Experience with configuring, managing and troubleshooting firewall issues, routers & WAN technologies, Exchange Server and mail technologies

• Cabling, patching and hardware installation (drilling and mounting access points etc.)

• Hardware troubleshooting and management (Computers, printers, routers & access points etc.)

 

SOFT SKILLS

• Ability to think on your feet and the use of initiative/common sense is essential

• Excellent communication skills

• Team player

• Ability to communicate to clients in a calming manner (ability to choose what information to share with the client and what to not share in order to not unnecessarily panic the client with what are in reality easy fixes and minor issues)

• Ability to deal professionally with users, customers and suppliers

• Ability to communicate technical information to none technical users

• Report and documentation writing

• Self-motivate, committed and enthusiastic IT professional, must be able to work on own initiative and without constant supervision.

• Good time management and organisational skills

 

JOB TYPE: Full-time

SALARY: Dependant on experience

APPLY NOW